Shipping & Returns
To provide international clients with absolute payment security, buyer protection, and reliable door-to-door courier tracking, all consumer purchases are fulfilled via our official Etsy storefront.
TheKaleen.com serves as our direct artisan brand showcase and portfolio. When you click to purchase or view specific rug pricing, you are seamlessly redirected to our verified shop: TheKaleenIndia on Etsy.
International Shipping & Fulfillment
Every rug is inspected, rolled, wrapped in double-layer waterproof protective poly-sheeting, and boxed securely at our workshop in Bhadohi, India before international dispatch.
- Carriers: We partner with premier global air couriers including DHL Express, FedEx International, and UPS to guarantee fast, tracked transit to the United States, Canada, the United Kingdom, Europe, and Australia.
- Live Tracking: Complete step-by-step door-to-door tracking numbers are provided automatically via Etsy as soon as your parcel departs our workshop.
- Delivery Timelines: In-stock rugs typically dispatch within 3–5 business days and arrive within 5–9 business days internationally. Custom-made rugs follow a personalized weaving schedule established during commission confirmation.
Customs & Duties
For orders shipped to the United States and international destinations, customs clearance is handled seamlessly by our international carrier partners. Under standard US trade regulations, most handmade textile floor coverings valued under the de minimis threshold clear without delay.
Returns & Buyer Protection
Purchases made through our Etsy storefront are backed by Etsy Purchase Protection, ensuring peace of mind regarding transit safety, delivery condition, and craftsmanship authenticity.
- Standard Stock Items: Returns are accepted in accordance with our stated shop policies on Etsy. Customers must initiate contact within the timeframe designated on the Etsy listing and return items in their original, undamaged condition.
- Custom & Bespoke Commissions: Because custom-dimensioned rugs are woven to an individual client's specific measurements and color palette, bespoke orders cannot be cancelled once weaving begins, except in the rare case of carrier transit damage.